Legal
Privacy Policy
How Jawla handles your information, in plain language.
Overview
What this policy covers
This policy explains what information Jawla collects, why, and the choices you have. Jawla does not currently process payments; pricing shown is an estimate the partner confirms. The sections below describe how your information is handled so there are no surprises later.
Data
Information we handle
- Account details — basic profile information you provide so we can show your bookings and preferences.
- Booking requests — the service, date, party size and notes you send, so a partner can review and confirm availability.
- Partner information — business profile, services and promotions that partners publish to the marketplace.
- Support messages — anything you share when you contact the concierge for help.
- Basic device/usage data — minimal technical data needed to run the site. No advertising trackers are used.
Purpose
How we use information
- To send your booking requests to the relevant licensed partner and keep you updated.
- To show your bookings, favorites and account in one place.
- To respond to support questions and help with changes or cancellations.
- To keep the marketplace safe and operate the service reliably.
Sharing
Who we share it with
To fulfil a booking request, the relevant details are shared with the partner you are requesting. We do not sell your information. Limited data may be shared with service providers that help operate Jawla (for example hosting), under appropriate agreements.
Payments
Payments and financial data
No payment is taken in the current flow and no card details are collected. Pricing shown is an estimate confirmed with the partner. When real payments are introduced, this policy will be updated to describe how payment data is handled by the chosen payment provider.
Your choices
Access, changes and deletion
You can review your bookings and account in the app. For help accessing, correcting or removing information, contact the concierge at concierge@jawla.ae. Production will add self-serve account controls.
Security
Keeping information safe
We do not claim any specific certification or encryption scheme here; a full security and data-protection review is part of the production launch.
Updates
Changes to this policy
We may update this draft as the product matures. The “last updated” date above will change when we do. A finalised, legally-reviewed policy will be published before production launch.
Contact
Questions
Reach the Jawla concierge at concierge@jawla.ae or visit the Help Center. See also our Terms of Service.